Gulf Hajj &Umrah

Last updated: 05 – October 2026

1. Introduction

At Gulf Hajj &Umrah (“we,” “us,” or “our”), we understand that planning a pilgrimage is a deeply personal journey, and that you are trusting us with personal information along the way. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By visiting gulfhajjumrah.com (the “Website”) or using our services, you agree to the practices described here. If you do not agree, please do not use the Website.

2. Information We Collect

Information you give us directly

• Full name, as it appears on your passport
• Email address, phone or WhatsApp number, and mailing address
• Date of birth, nationality, and gender
• Passport details and travel dates
• Details of travel companions, such as family members or group members
• Special requirements, such as mobility needs, dietary needs, or health-related requests that you choose to share
• Messages and inquiries you send through our forms, email, or chat

Payment information

When you make a payment, it is handled by trusted third-party payment providers. We do not store full card numbers or security codes on our servers. We may keep a record of the transaction, such as the amount, date, and reference number.

Information collected automatically

When you browse the Website, we may collect:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent, and referring website
• Cookie and similar tracking data (see Section 7)

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotations
• Arrange and manage your Hajj or Umrah packages, including flights, accommodation, transport, and visa assistance
• Process payments and issue confirmations and receipts
• Share important travel updates, reminders, and support
• Improve our Website, services, and customer experience
• Send offers, news, or updates, where you have agreed to receive them
• Prevent fraud and keep our systems secure
• Meet legal, regulatory, and accounting obligations

4. Legal Basis for Processing

Where applicable laws require it, we process your information because:

• it is necessary to carry out a contract with you or take steps you request before entering one;
• you have given your consent, which you may withdraw at any time;
• we have a legitimate interest in running and improving our business, provided this does not override your rights; or
• we are required to do so by law.

5. Sharing Your Information

We do not sell your personal information. We share it only when it is needed to deliver your services or when the law requires it, and only with:

• Travel partners, such as airlines, hotels, transport providers, and ground handlers
• Visa and permit authorities and licensed agents, including Saudi Arabian authorities and official platforms, as needed to process your application
• Service providers, such as payment processors, email and messaging tools, website hosting, and analytics providers, who act on our instructions
• Legal and regulatory bodies, when required by law, court order, or to protect our rights and safety
• Business successors, in the event of a merger, sale, or restructuring, with notice to you where required

Everyone we share data with is expected to protect it and use it only for the stated purpose.

6. International Transfers

Pilgrimage travel involves several countries, so your information may be transferred to and processed in countries other than your own, including Saudi Arabia and the country where our service providers operate. Where we do this, we take reasonable steps to make sure your information receives an appropriate level of protection.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the Website working, remember your preferences, understand how visitors use our pages, and improve performance. You can disable or delete cookies in your browser settings. Some parts of the Website may not work properly if you block them.

8. Data Retention

We keep your information only as long as needed for the purposes in this policy, including to meet legal, tax, and accounting requirements or to resolve disputes. When it is no longer needed, we delete it or anonymize it securely.

9. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. These include secure connections (SSL/TLS), access controls, and staff confidentiality obligations. No online system is completely secure, so we cannot guarantee absolute security. We encourage you to protect your own passwords and personal documents.

10. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent at any time
• Request a copy of your data in a portable format
• Opt out of marketing messages

To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity first, and we will respond within a reasonable time.

11. Marketing Communications

With your consent, we may send you promotions, package offers, and seasonal updates by email, SMS, or WhatsApp. You can unsubscribe at any time using the link in our messages or by contacting us directly. Service-related messages about your booking will still be sent.

12. Children’s Privacy

Our Website is not directed at children under 18, and we do not knowingly collect their data without a parent’s or guardian’s consent. When a booking includes a minor, the parent or legal guardian provides the required information and is responsible for its accuracy.

13. Third-Party Links

The Website may link to other websites, such as official government or airline portals. We are not responsible for their content or privacy practices, and we encourage you to read their policies before sharing personal information.

14. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal data, please contact us:

Business Name: Gulf Hajj Umrah
Office Address: KhurshidLabour Hall, Liaqabad Road, MultaniMohallah, Quetta, Balochistan, Pakistan
Telephone: +92 (0)812-830437 / +92 (0)812-822152
Email: skygulf@yahoo.com

Official Website: https://gulfhajjumrah.com/

 

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The “Last updated” date at the top shows when it was last revised. Continued use of the Website after changes means you accept the updated polic